Errors during shopping the site:
Email us at firstname.lastname@example.org (with screenshots if possible!) and we'll see if we can track down the problem.
"Continue to payment" link doesn't work:
Please try again a bit later. This is a temporary error due to high traffic to our site.
You can return to your cart on this link:
Errors when trying to Place Order:
If you are unable to continue in checkout, you are receiving an error message, or nothing happens when you select "Place Order", there may be a problem with your credit card information, billing or shipping address.
Please double check that your billing address matches what your bank has on file with your card. If you recently moved, try entering in your old address. Also, check that the credit card number and expiration date on your card matches what is entered.
Make sure your billing name and billing address are precise and in proper format. In the billing address field, enter your name exactly as it appears on your card.
If you are using a browser's auto-fill to enter in information, try removing this feature and entering it in manually.
If there are no issues with your billing address, you can try refreshing the page or use a different web browser.
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.